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Return

You can return the product in perfect condition (not used, not washed, with its labels still attached, without repairs and with their corresponding purchase receipt).

You cannot return a used product*.

REFURNITIONS

When you purchase at online store or via Instagram, you have the right to apply for a refund within 7** days from the date of receipt of goods.

If you make a purchase in the actual shop, you can receive a refund within 14 days.

REFUND WHEN PURCHASING AT THE ONLINE STORE OR VIA INSTAGRAM

You can make a return within 7** calendar days from a day you have received your order. In order to do it you need to:

  • contact us by phone +7 (927) 480 20 20

  • send us the goods, the completed application return form and a copy of your passport (page with a photo) by any courier company to the address: 420111, Russia, Kazan, 6B Dzerzhinsky St., Nude Story;
  • contact us at the above phone number and provide the track number and the name of the courier company;
  • the funds will be returned to the bank card from which the payment was made or to the bank account within 1 to 10 working days, for this purpose it is necessary to fill in full details for transfer of funds in the application return form. Please note that the refund depends on the speed of processing the transaction by your Bank and may take up to 30 working days.

REFUND OF GOODS THAT WERE PURCHASED ONLINE TO THE ACTUAL SHOP

You can make a return within 7** calendar days from a day you have received your order. In order to do it you need to:

  • - Pack the items in a bag and box and attach a return request form.

The funds will be returned to the bank card from which the payment was made or to the bank account within 1 to 10 working days, for this you have to fully complete a return application form. Please note that the refund depends on the speed of processing the transaction by your Bank and may take up to 30 working days.

REFUND OF GOODS THAT WERE PURCHASED AT THE ACTUAL SHOP

The goods you purchased at the actual shop can be returned within 14 days:

  • You will need a cheque and passport for the return. If you purchased with a card, present the same card along with the rest of the documents so that we can return the money.
  • The money will be refunded after approval of the refund, by cash settlement, in case of payment for the goods in cash or to the bank card from which the payment was made, within 1 to 10 working days. Please note that refunds are subject to your Bank's processing speed and may take up to 30 working days.

CUSTOMIZATION

Tailor made goods are not subject to exchange or return***.

It also means that if unwanted goods were caused by the customer (incorrect size (measurement), colour, article, etc.), no return or exchange is available.

Therefore, in order to avoid conflict situations, we ask you to choose the size carefully and specify your measurements in the correct way.

Have a good shopping experience!

* According to paragraph 1 of Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights" from 07.02.1992 № 2300-1.

** In accordance with paragraph 21 of the Government of the Russian Federation of 27.09.2007 N 612 "On Approval of Rules for the sale of goods remotely".

*** In accordance with the Law of the Russian Federation "On Protection of Consumer Rights" (paragraph 4 of Article 26.1, Chapter 4), "The consumer is NOT FORBIDDEN to refuse the goods of proper quality, having individually defined properties, if the said goods can be used exclusively by the consumer who buys them. lengthening, shortening of the goods sewn according to the buyer's individual measures.

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